Ouvidoria

Boas-vindas! É possível criar uma solicitação para Ouvidoria usando as opções oferecidas.

Como podemos ajudar você?

{"xsrfToken":"25e29c0b1d660e62c8c1b2592ab16947a2115432_lout","branding":{"id":"14","key":"ouv","name":"Ouvidoria","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de5200","headerLinkHoverBGColor":"#de5200","headerBadgeColor":"#de5200"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a457f5d7-f378-47a7-ba62-06517454b24d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Y1ZTNkYy1lMjg2LTQ4ODMtOTM3My0xZGVlMzZjNWYwMjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE0NTdmNWQ3LWYzNzgtNDdhNy1iYTYyLTA2NTE3NDU0YjI0ZCI6WyJyZWFkIl19LCJleHAiOjE3ODQ1MzM5NzYsIm5iZiI6MTc4NDUzMzM3Nn0.D3KZLrX0mZWWkimEZcGZeFWwkO_MW_NZfDDaD9BbBDc&client=e3f5e3dc-e286-4883-9373-1dee36c5f025&mode=fit","logoId":"a457f5d7-f378-47a7-ba62-06517454b24d","isLogoAvailable":true,"helpCenterTitle":"Como podemos te ajudar?","sharedPortalName":"Central de Ajuda Adaptive","userInitialAnnouncementHeader":"Portal de Atendimento: abrir solicitação, acompanhar e mais!","userInitialAnnouncementMessageWiki":"<p>Clique no link abaixo para acessar nosso tutorial de uso dos Portais de Atendimento Adaptive.</p>\n<p><a href=\"https://adaptivesoft.atlassian.net/wiki/external/MGE4NDE2MWM4NWUxNGFiNDliNTEwYjM0NGFlOTIzNWE\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Clique aqui!</a></p>","translations":{"pt-BR":{"helpCenterTitle":"Como podemos te ajudar?","sharedPortalName":"Central de Ajuda Adaptive","announcementHeader":"Portal de Atendimento: abrir solicitação, acompanhar e mais!","announcementMessage":"Clique no link abaixo para acessar nosso tutorial de uso dos Portais de Atendimento Adaptive.\n\n[Clique aqui!|https://adaptivesoft.atlassian.net/wiki/external/MGE4NDE2MWM4NWUxNGFiNDliNTEwYjM0NGFlOTIzNWE]","localeDisplayName":"português (Brasil)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pt-BR","userLanguageTag":"pt-BR","portalThemeColor":"#0b396d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b35e9619-66e8-48f8-8a95-4a5904d3e549/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Y1ZTNkYy1lMjg2LTQ4ODMtOTM3My0xZGVlMzZjNWYwMjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzNWU5NjE5LTY2ZTgtNDhmOC04YTk1LTRhNTkwNGQzZTU0OSI6WyJyZWFkIl19LCJleHAiOjE3ODQ1MzM5NzYsIm5iZiI6MTc4NDUzMzM3Nn0.IB8Pqslatb7QRVzFqSJ0JhfDcm6rOuBz2L63r8Lo7AI&client=e3f5e3dc-e286-4883-9373-1dee36c5f025&height=300&mode=fit","bannerMediaApiFileId":"b35e9619-66e8-48f8-8a95-4a5904d3e549","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"ouv","projectId":10085,"serviceDeskId":14,"name":"Ouvidoria","description":"<p>Boas-vindas! É possível criar uma solicitação para Ouvidoria usando as opções oferecidas.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":false,"reqTypes":[{"id":"144","name":"Elogio","descriptionHtml":"","callToAction":"Elogio","introHtml":"","icon":10501,"iconUrl":"https://adaptivesoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[36],"key":""},{"id":"145","name":"Reclamação","descriptionHtml":"","callToAction":"Reclamação","introHtml":"","icon":10500,"iconUrl":"https://adaptivesoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[36],"key":""},{"id":"143","name":"Solicitação enviada por e-mail","descriptionHtml":"","callToAction":"Solicitação enviada por e-mail","introHtml":"<p>Solicitação recebida do seu canal de suporte por e-mail.</p>","icon":10527,"iconUrl":"https://adaptivesoft.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":36,"name":"Geral"}],"orderMapping":{"36":[145,144]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c8f55b81-eaf7-3d3d-b08f-1149bce640d5","appLinkName":"","appLinkUrl":"","spaceKey":"OUV","spaceName":"Ouvidoria","spaceUrl":"","isServer":false},"labels":[],"projectKey":"OUV","serviceDeskId":14,"kbLinkDomainURLs":["https://adaptivesoft.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OUV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"português (Brasil)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2Y1ZTNkYy1lMjg2LTQ4ODMtOTM3My0xZGVlMzZjNWYwMjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEwNDg1ODcyODkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDUzNDU3NiwibmJmIjoxNzg0NTMzMzc2LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.EwUQDbJqXNRwXJiDOOcmoZtMH9V8GiWFIoSBS5VaiSM","targetCollection":"upload-user-collection--1048587289","endpointUrl":"https://api.media.atlassian.com","clientId":"e3f5e3dc-e286-4883-9373-1dee36c5f025","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Central de Ajuda Adaptive","description":"<p>Bem-vindo ao centro de ajuda! - Nós estamos aqui para ajudar! Por favor crie um chamado a partir das opções disponibilizadas.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://adaptivesoft.atlassian.net/wiki","kbLinkDomainURLs":["https://adaptivesoft.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=14&location=footer&xdm_e=https%3A%2F%2Fadaptivesoft.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0MTQ3MmFkNzEyZTgwNDkxNzU5YTIxYjNlMzk1YTMwNDgyY2UwMDFjYjhlMWIwN2VlN2IwYTE3MWY2ODNmNzlmIiwiaXNzIjoiYjA2MDM2YWMtYmZmOC0zODdhLTllMDItMTk2NTliNDE5ZDU5IiwiY29udGV4dCI6e30sImV4cCI6MTc4NDUzNDI3NiwiaWF0IjoxNzg0NTMzMzc2fQ.SpHvEmdrtdCSZyqd7tZDtW9w7-NR_3lUqoDCy-D5s_U\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImIwNjAzNmFjLWJmZjgtMzg3YS05ZTAyLTE5NjU5YjQxOWQ1OSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYWRhcHRpdmVzb2Z0LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2FkYXB0aXZlc29mdC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJPVVYiLCJpZCI6IjEwMDg1In19fSwiZXhwIjoxNzg0NTM0Mjc2LCJpYXQiOjE3ODQ1MzMzNzZ9.l8rO8ryFNJWm_ZicfZKtoizvguBR2Pswv9QsCJNbTck\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://adaptivesoft.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://adaptivesoft.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OUV\\\",\\\"id\\\":\\\"10085\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OUV\\\",\\\"project.id\\\":\\\"10085\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\"}\",\n \"timeZone\":\"America/Sao_Paulo\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://adaptivesoft.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}